FAQ


If your question has not been answered here, please contact us at info@sissim.com or chat with us on WhatsApp at +34 675576100.

HOW DO I KNOW MY RING SIZE?

We use the US ring sizing system. Click here to find out what size you are.

WHERE IS YOUR JEWELLERY MADE?

All our jewellery is designed and made in sunny Spain :)

WHAT IS THE METAL USED?

Our jewellery is available in either Sterling Silver or Gold Vermeil.

Gold vermeil is a layer of gold over sterling silver. To be considered vermeil, the gold must be at least 10 carat and at least 1.5 microns thick. All of our gold vermeil pieces are made with 18k gold and 3 microns thick.

HOW SHOULD I LOOK AFTER MY JEWELLERY?

As with all precious things in life, you should take care of your jewelry to protect it.  Click here for some tips on taking care of your jewelry. 

I'M INTERESTED IN SELLING YOUR JEWELRY

That's great! Send us an email at info@sissim.com and we will be glad to speak to you.

WHAT ARE YOUR DELIVERY CHARGES?

Shipping is free worldwide for orders over 50€! For more info on shipping, please click here.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Our payments are processed through PayPal, where you can pay with a PayPal account or use your debit or credit card. The payment process is straightforward, secure, and you are protected against unauthorized payments.

We also accept payments through bank wire.

WHAT IS YOUR POLICY FOR RETURNS AND EXCHANGES?

If you are not happy with your purchase, for any reason, you can return it within 14 days of receipt for a refund (except earrings). Click here for more info on returns and exchanges.

WHAT DO I DO IF I CAN’T FIND THE CONFIRMATION EMAIL?

Please first check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through.

Otherwise contact us on info@sissim.com or on WhatsApp at +34 675576100 and we will re-send your confirmation email to you for your reference.

PERSONALISED ORDERS

If you want to place a personalised order, please ask us and we will be happy to speak to you. Send us an email at info@sissim.com or chat with us on WhatsApp at +34 675576100.